FAQ

FAQ (Frequently Asked Questions)

1. Who is Bocorocco?

Bocorocco is a premium footwear brand that combines comfort and modern style with innovative technology, such as Pillow Concept Technology™, providing extra support and all-day comfort.

2. What is Pillow Concept Technology™?

Pillow Concept Technology™ is a 9-layer insole system designed to reduce pain and fatigue from the heels, knees, lower back, neck, and even the brain—ensuring optimal comfort for daily wear.

3. What products does Bocorocco offer?

In addition to shoes, Bocorocco also offers:

  • Bags & Wallets
  • Accessories such as belts, brooches, and twillies
  • Shoe care products including shoe cream, shoe shine, shoe horn, and shoe brush
  • Exclusive perfumes: Gentle Blossom, Oak Sensation, and Beachside Breeze

4. How do I choose the right shoe size?

5. Does Bocorocco offer returns or exchanges?

Yes, we offer returns and exchanges under the following conditions:

  • You must send an unboxing video to our WhatsApp at +62 811-1882-468. Returns or exchanges without an unboxing video will not be accepted.
  • The item must be unworn outside and remain clean.
  • Return or exchange requests must be made within 7 business days of receiving the item.

6. Where can I buy Bocorocco products?

Our products are available at:

  • Online Marketplaces: Shopee, Tokopedia
  • Bocorocco Boutiques: Pondok Indah Mall 1, Gandaria City Mall, Mall @ Alam Sutera, Grand Outlet Karawang
  • Department Stores: SOGO, Metro, Seibu, Central, Galeries Lafayette, Lotte, Sarinah
  • GBK Store

7. How do I take care of my Bocorocco shoes?

  • Clean leather shoes with a slightly damp cloth.
  • Air them out and store them in a well-ventilated area.
  • Regularly clean off dust.
  • Wear them often—the more you use Bocorocco shoes, the more durable the outsole becomes.

8. How can I determine my shoe size?

Refer to the Bocorocco size chart to find your perfect fit.

9. How can I contact Bocorocco customer service?

You can reach us through:

  • WhatsApp: +62 811-1882-468
  • Social Media: Instagram @bocorocco